Silent Hill: Townfall turns something as ordinary as a telephone into another piece of St. Amelia’s nightmare. Scattered across the game are 13 telephone numbers, but finding them is only half the job. To unlock the Cold Calling trophy or achievement, you need to actually dial all 13 numbers and let every conversation finish.
Some numbers are sitting in plain sight on notices, maps and hotel documents. Others are connected to telephone services or only become available while playing as a particular character. Since the game’s telephones also function as save points, you’ll be interacting with them throughout your journey anyway.
The safest strategy is simple: find a number, call it as soon as the story allows, and never manually cut the conversation short. This guide takes you through all 13 numbers in story order, including where to find each one, when to call it and the important details that can trip up completionists.
All 13 Silent Hill: Townfall phone numbers
| # | Phone Number | Contact | Where to Find It |
| 1 | 900 | Emergency Services | Town Square, Your Local Services notice |
| 2 | 010 | Operator | Town Square, Your Local Services notice |
| 3 | 100 | Save Yourself | Town Square, Your Local Services notice |
| 4 | 496 0496 | Tourist Centre | Reverse side of the Shorefront District map |
| 5 | 496 0244 | Haldane Hotel | Hotel documents / Room Service Card |
| 6 | 496 0842 | Unknown | Obtained through the WHO Dial Back service |
| 7 | 0163 296 0595 | St. Amelia District Council | Water Warning notice in Zoe’s house |
| 8 | 496 0103 | Zoe Ellis | Mr. Stewart’s house |
| 9 | 496 0556 | Dr. Glenn | Medical Centre security notice |
| 10 | 5353 | Hospital Storage | Given during the hospital section |
| 11 | 946 | WHO Dial Back Service | Telephone notice in Clara Woods |
| 12 | 496 0112 | Unknown | Obtained through the WHO Dial Back service in Clara Woods |
| 13 | 496 0993 | CEG Lockers | Barcode documents in Clara Woods |
You don’t just need to discover these numbers. All 13 calls need to register, and several calls are tied to the appropriate story section or playable character.
Tracking down scattered items never really stops: Another recent guide walks you through hunting down a different kind of scattered collectible entirely. For more, read our guide on Graveyard Keeper 2 Firefly Guide: Where to Find Fireflies and Farm Insect Bait.
Part 1: Town Square and the Shorefront District
The opening numbers are the easiest to miss only because Townfall gives you several of them at once. When you reach the Town Square, slow down and actually read the local-services notice instead of sprinting toward the next objective.
1. 900 — Emergency Services
Location: St. Amelia Town Square
Character: Simon
When you first arrive at the Town Square in the Shorefront District, inspect the Your Local Services notice beside the first telephone booth.
It lists three numbers, beginning with:
900 — Emergency Services
Call 900 before moving on.
2. 010 — Operator
Location: St. Amelia Town Square
Character: Simon
The same Your Local Services notice gives you:
010 — Operator
Since you’re already standing beside the telephone, dial it immediately after 900.
3. 100 — Save Yourself
Location: St. Amelia Town Square
Character: Simon / other applicable characters
The third number printed on the same notice is:
100 — Save Yourself
This number is associated with the game’s telephone-based saving system. Call it as soon as you find the notice.
So your first three calls are:
900 → 010 → 100
Getting these out of the way early makes the rest of the collectible hunt much cleaner.
4. 496 0496 — Tourist Centre
Location: Shorefront District — South
Character: Simon
After obtaining the St. Amelia Shorefront District – South Map, inspect both sides.
The Tourist Centre number is printed on the reverse side of the map, near the bottom:
496 0496
Call it from an available telephone.
This is an easy number to overlook because the clue isn’t sitting beside a phone. You actually have to remember to flip the map over and check the reverse side.
5. 496 0244 — Haldane Hotel
Location: Hotel Room 204 / hotel documents
Character: Simon
During the Haldane Hotel section, inspect the documents you encounter, including the Room Service Card in Room 204.
The card gives you:
496 0244 — Haldane Hotel
Once you have access to a telephone at the appropriate point, dial the number and let the entire conversation play out.
6. 496 0842 — Unknown
Location: Town Square telephone booth
Character: Simon
This is where the phone-number hunt gets a little stranger.
Unlike the previous numbers, 496 0842 isn’t simply sitting on a document waiting to be copied down. It is obtained through the WHO Dial Back service.
After the relevant hotel/Otherworld progression, return to the Town Square telephone booth and use the service. It provides:
496 0842 — Unknown
Dial 496 0842 after receiving it and allow the call to finish.
Is 496 0842 a New Game Plus number?
This is the number most likely to cause confusion when you’re comparing guides.
Some guides describe 496 0842 as a New Game Plus discovery. However, current launch coverage also places the number during the appropriate first-playthrough sequence, with PowerPyx-based coverage placing the call during the return to the Town Square in Chapter 3. Other guides likewise document it as an early-story number.
So the supplied guide’s important takeaway is: do not automatically assume that 496 0842 is exclusively locked behind New Game Plus.
If you’re following the first-playthrough route and the WHO Dial Back service gives you the number during the relevant sequence, call it immediately.
Speaking of Zoe’s toughest stretch: We’ve already walked through that same chapter in detail. Our earlier coverage looks at Silent Hill: Townfall Zoe: The Patient Guide — How to Save the Patient, covering the puzzles right before the hospital section below.
Part 2: Zoe’s telephone numbers
Now the phone hunt gets more important because several calls are tied specifically to Zoe.
When Part 2 switches you to Zoe, don’t rush through her section. Three of the required numbers appear during this portion of the game, and current guides identify these calls as character-specific.
In other words: call the Zoe-related numbers while Zoe is the active playable character.
7. 0163 296 0595 — St. Amelia District Council
Location: Zoe’s house
Character: Zoe
Explore Zoe’s house and look for the Water Warning notice from the St. Amelia District Council.
The number printed on the document is:
0163 296 0595
Find an available telephone and make the call while controlling Zoe.
Don’t simply inspect the document and leave the house. The collectible requirement is based on the call, not merely discovering the number.
8. 496 0103 — Zoe Ellis
Location: Mr. Stewart’s house
Character: Zoe
During Zoe’s visit to Mr. Stewart’s house, head into the living room and inspect the telephone area.
You’ll find an answering machine and nearby telephone information, including a small notepad/item connected to the number.
The number you need is:
496 0103 — Zoe Ellis
Call it while playing as Zoe and let the entire conversation finish.
9. 496 0556 — Dr. Glenn
Location: Medical Centre
Character: Zoe
After leaving Mr. Stewart’s house, Zoe heads toward the Medical Centre.
The building is closed, but a security notice associated with Dr. Glenn provides the next number:
496 0556
Call Dr. Glenn while controlling Zoe.
This is another important character-specific call, so don’t assume you can simply return later as Simon and complete it. Current guides consistently flag the Part 2 numbers as tied to Zoe.
Part 3: The Hospital
The next number comes directly from the story, making it considerably harder to miss.
10. 5353 — Hospital Storage
Location: Hospital Storage section
Character: Zoe
During the hospital sequence, you’ll need to contact Hospital Storage.
The number is:
5353 — Hospital Storage
Unlike some of the earlier numbers, this one is given to you during the story rather than hidden on a document that’s easy to overlook.
Dial 5353 when the story directs Zoe to contact the hospital area.
Because the call is connected directly to the hospital progression, it should be difficult to miss if you’re following the main objective.
Part 4: Clara Woods
Clara Woods contains the final three numbers needed for the 13-number checklist, including another encounter with the WHO Dial Back Service.
11. 946 — WHO Dial Back Service
Location: Clara Woods
Character: Simon
During Part 4: Clara Woods, you’ll encounter another telephone booth.
Inspect the notice beside the phone. It gives you:
946 — WHO Dial Back Service
Dial 946.
The reason this number matters goes beyond the call itself: the service provides another number that must also be dialled for the Cold Calling requirement.
12. 496 0112 — Unknown
Location: Clara Woods
Character: Simon
After using the WHO Dial Back Service at Clara Woods, you’ll receive:
496 0112 — Unknown
Enter 496 0112 on the telephone and make the call.
Let the entire conversation finish before moving away from the phone.
And don’t confuse this with 496 0842. Both are obtained through the telephone callback system at different points in the story, but they are two separate required numbers.
13. 496 0993 — CEG Lockers
Location: CEG Lockers, Clara Woods
Character: Simon
The final number is connected to the CEG Lockers.
Inspect the barcode documents/cards associated with the lockers. The number is printed in the upper-left corner:
496 0993 — CEG Lockers
Call it during the Clara Woods section and allow the conversation to completely finish.
Once this final required call has registered, you should have all 13 numbers covered.
Cold Calling trophy checklist
If you’re going for the trophy or achievement, use this list as your final tracking sheet:
- 900 — Emergency Services
- 010 — Operator
- 100 — Save Yourself
- 496 0496 — Tourist Centre
- 496 0244 — Haldane Hotel
- 496 0842 — Unknown
- 0163 296 0595 — St. Amelia District Council
- 496 0103 — Zoe Ellis
- 496 0556 — Dr. Glenn
- 5353 — Hospital Storage
- 946 — WHO Dial Back Service
- 496 0112 — Unknown
- 496 0993 — CEG Lockers
The key distinction is worth remembering: finding a number doesn’t equal completing it. Mark a number off your checklist only after you’ve actually called it.
Do you have to find a number before calling it?
Not necessarily.
The important thing is that Cold Calling tracks the calls rather than simply requiring you to inspect every document containing a number. You can sometimes enter a number you already know.
However, that doesn’t mean you can ignore the game’s story progression.
Certain numbers only connect during the appropriate story section, and several of the Zoe-related calls need to be made while Zoe is the active character. So knowing a number early doesn’t automatically make it usable early.
For the safest completionist route, call each number as soon as the game makes the relevant call available.
Do you have to listen to the entire phone conversation?
Yes.
For the safest tracking, let each conversation play all the way through and allow the phone to automatically hang up.
Simply entering the number, seeing the call begin or manually ending the conversation isn’t the safest way to make sure it has registered.
If Cold Calling fails to unlock after you’ve apparently completed all 13 numbers, don’t immediately assume the trophy is broken. First go through your checklist and verify that you actually completed every call rather than merely finding the number.
Do you need New Game Plus for Cold Calling?
No, not necessarily, based on the supplied launch coverage.
The confusion comes primarily from 496 0842, with some guides classifying it as a New Game Plus discovery while other current coverage places its acquisition through the WHO Dial Back service during the appropriate first-playthrough sequence.
The supplied route therefore does not treat 496 0842 as exclusively New Game Plus.
The other callback-service number, 496 0112, appears later in Clara Woods through the same general telephone-service mechanic.
Because guides have differed on the exact timing of these callback numbers, the safest practical approach is to use the WHO Dial Back service whenever the story makes it available and immediately call any number it provides.
When does Cold Calling unlock?
The Cold Calling trophy/achievement is tied to calling all 13 required telephone numbers found throughout St. Amelia.
The trophy does not care simply that you’ve seen all the numbers. The calls themselves need to register.
So, if you’re hunting this trophy, remember the three rules that matter most:
Find it. Dial it. Let the conversation finish.
And for Zoe’s section, add one more:
Do it while Zoe is still the playable character.
Phones aren’t the only thing worth tracking down and setting up correctly: A different kind of station can trip you up if you skip the setup steps. Our post walks through Graveyard Keeper 2 Vine Press Guide: Where to Build It, How to Unlock It, and What It Makes.
Fast route: all 13 numbers in story order
Want the cleanest possible checklist without scrolling through the full explanations? Follow this route:
Town Square
- 900 — Emergency Services
- 010 — Operator
- 100 — Save Yourself
Shorefront District / Haldane Hotel
- 496 0496 — Tourist Centre
- 496 0244 — Haldane Hotel
- 496 0842 — Unknown
Zoe’s section
- 0163 296 0595 — St. Amelia District Council
- 496 0103 — Zoe Ellis
- 496 0556 — Dr. Glenn
Hospital
- 5353 — Hospital Storage
Clara Woods
- 946 — WHO Dial Back Service
- 496 0112 — Unknown
- 496 0993 — CEG Lockers
If you call each number when it becomes available, respect the character/story restrictions, and allow every conversation to finish automatically, you can work through the entire Cold Calling requirement without relying on memory alone.
The biggest trap is thinking that seeing a number is enough. It isn’t. In Silent Hill: Townfall, the creepy little telephone is the final step of the collectible hunt—and all 13 calls need to count.
Featured Image Credit: Annapurna Interactive / No Code
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