A routine move in the Pittsburgh area has turned into a viral controversy after TikTok creator Ashleigh Stanczak accused employees of College HUNKS Hauling Junk & Moving of treating her 79-year-old mother disrespectfully during a move. Her allegations include claims that one mover refused to handle a box containing unopened menstrual pads, while another allegedly yelled at Stanczak, insulted her and threatened to take her mother’s belongings somewhere else.
The story quickly exploded across TikTok, attracting hundreds of thousands of views and prompting a response from College HUNKS founder and CEO Omar Soliman. The company apologized, acknowledged that the Pittsburgh customer experience “did not meet the standards we expect from our team,” said a full refund had been issued and stated that the incident was being addressed internally.
More Viral Backlash Stories: A single online post turning into a full-blown public reckoning isn’t unique to this move — it happens across sports and entertainment too. For more, read our report on Naomi Osaka’s US Open match sparking influencer backlash over ring lights and a photoshoot.
What Happened During the College HUNKS Pittsburgh Move?
According to Stanczak, her 79-year-old mother had hired College HUNKS Hauling Junk & Moving to transport her belongings from a storage facility into her apartment in the Pittsburgh, Pennsylvania, area.
What started as a standard moving job allegedly became uncomfortable when Stanczak says one of the movers encountered a box containing her mother’s menstrual pads.
Stanczak, who operates the TikTok account @femaleapartmentsfrom90smovies and a podcast under the same name, shared her version of events in a series of videos.
In one TikTok, she directly addressed College HUNKS and anyone considering hiring the company.
“This video is for College Hunks Moving Company and College Hunks Moving Company alone, and anyone who would want to use College Hunks,” Stanczak begins.
She then identified an alleged mover in a photograph, describing him sarcastically.
“See this little, this little boy right here with the little bowl haircut?” she says. “It’s adorable. Looks like he should be on a cereal box.”
According to Stanczak, the mover refused to handle the box because it contained her mother’s unopened and unused menstrual products.
She alleges that his reaction was:
“Ew,” and “I’m not gonna touch that,” and “Gross,”
The menstrual-product allegation became one of the central points of the online controversy, but Stanczak’s account did not stop there.
She also alleged that the mover later sat in the middle seat of the moving van while laughing and filming her mother as the elderly woman walked with the help of a walker.
Stanczak reacted sarcastically to what she says happened.
“This is super cool. Super, super cool way to treat a 79-year-old woman who’s disabled,” Stanczak says.
The allegation that her mother was filmed added another layer to the controversy, particularly because the incident allegedly occurred while the family was attempting to move the elderly woman into her new home.
But according to Stanczak, the situation became even more heated when she interacted with another mover.
More Creators Facing Public Scrutiny: A single video putting someone’s conduct under a spotlight is a familiar internet arc. For more, read our story on how YouTube’s lawn-care star became the face of the Toy Freaks controversy.
Alleged Verbal Abuse and Threat to Take the Family’s Belongings
Stanczak alleges that another mover became aggressive after she asked him to unload something.
According to her account, the man began yelling at her and called her a:
“dumb fat b—-.”
She further alleges that the mover threatened to take her mother’s belongings somewhere else instead of completing the delivery.
“He was gonna take my mom’s stuff there and then take it away,” Stanczak says.
For Stanczak, the alleged treatment of her mother was particularly upsetting because the move involved a 79-year-old woman who was using a walker.
She ultimately turned the experience into a public warning for potential College HUNKS customers.
“So yeah, I would maybe not use College Hunks,” she says. “I would maybe not use them.”
The videos quickly gained attention, with viewers focusing heavily on the alleged treatment of Stanczak’s mother and the claim involving unopened menstrual products.
That online reaction soon reached the company itself.
More Things Going Wrong at the Worst Moment: A dispute erupting in the middle of something already stressful is a story that plays out well beyond moving trucks. For more, read our report on Li Yueru’s World Cup dream ending in a passport disaster right before China faces the USA.
College HUNKS Responds to Viral Pittsburgh Moving Controversy
College HUNKS founder and CEO Omar Soliman subsequently addressed the situation.
Rather than ignoring the growing criticism, Soliman publicly acknowledged the Pittsburgh customer experience and said it had fallen below the company’s expectations.
“After personally reviewing a recent client experience in Pittsburgh, it’s clear that the interaction did not meet the standards we expect from our team,” Soliman wrote. “I sincerely apologize, take accountability and have ensured our team was held accountable.”
The company also said it issued the customer a full refund after learning about the interaction.
College HUNKS stated that it additionally offered:
“several additional hours of complimentary labor”
as an effort to make things right.
The company said it was reviewing the incident internally and reevaluating its customer-service training.
Importantly, however, the company’s response did not publicly confirm every individual allegation made by Stanczak.
Instead, its statement acknowledged that the Pittsburgh interaction had failed to meet company standards, while saying that corrective action had been taken.
That distinction matters because much of the controversy is based on Stanczak’s firsthand account and social-media posts rather than a publicly released independent investigation establishing every detail.
More Corporate Crisis Responses: A company moving quickly to address a public controversy is a pattern worth watching beyond the moving industry. For more, read our report on how Google’s Gemini 3.8 Flash landed just as Alphabet dodged a major AdX breakup ruling.
Ashleigh Stanczak Disputes College HUNKS’ Account of the Aftermath
The controversy did not end with the company’s apology.
Stanczak later posted a follow-up video disputing one of the company’s claims — specifically, the statement that complimentary labor had been offered.
“You didn’t offer complimentary anything,” she says.
According to Stanczak, her family ultimately had to hire another service to finish the move.
This creates a clear disagreement between the two accounts.
| Detail | Stanczak’s account | College HUNKS’ response |
| Pittsburgh customer experience | Described alleged disrespect toward her 79-year-old mother | Said the interaction failed to meet company standards |
| Menstrual products | Alleged a mover refused to handle unopened pads | Did not publicly confirm this specific allegation |
| Elderly woman | Alleged her mother was mocked or filmed while using a walker | Did not publicly confirm every detail |
| Verbal confrontation | Alleged another mover yelled at and insulted her | Did not publicly confirm every allegation |
| Refund | Family received a full refund | Company confirmed the refund |
| Additional labor | Stanczak says no complimentary offer was made | Company says it offered several additional hours |
| Follow-up | Stanczak says another service was needed | Company said it was reviewing the incident internally |
The competing versions mean that the exact details of what was offered after the incident remain disputed.
More Claims That Are Hard to Independently Prove: A public dispute where both sides tell a different story — and neither can be fully verified from the outside — shows up in plenty of viral moments. For more, read our look at Sam Altman’s claim that 38,000 ChatGPT queries equal one almond’s water use, and whether anyone can actually prove it.
A Second College HUNKS Statement Circulated Online — But Its Authenticity Is Unclear
As the controversy continued spreading, another purported College HUNKS statement began circulating on TikTok.
The alleged statement said:
“Unfortunately, businesses sometimes face claims on social media that don’t tell the full story. This individual’s social media reflects a pattern of complaints with other businesses. While we cannot speak to the circumstances, we believe that broader context is relevant.”
However, the authenticity of that statement could not be independently confirmed.
The post was reportedly no longer visible on the company’s TikTok account, meaning it should not be treated as a verified official company statement.
Stanczak responded to the purported statement by questioning what additional context could possibly explain the conduct she alleges occurred during the move.
“This just proves there was no authentic, genuine apology,” Stanczak says. “You are not apologetic for what you did.”
The verified company response remains the statement attributed to Soliman, in which he acknowledged that the Pittsburgh interaction failed to meet the company’s standards, apologized and said corrective action had been taken.
More Unexpected Things Surfacing Online: Not everything that turns up unexpectedly is what it first appears to be. For more, read our story on Denmark’s biggest Viking silver hoard, found hidden under a backyard after a terrace project exposed it.
TikTok Users React to the College HUNKS Allegations
The videos triggered a major reaction from TikTok users, many of whom focused on the alleged treatment of Stanczak’s elderly mother and the claim involving unopened menstrual products.
One commenter wrote:
“Wait why are men so scared of everything”
Another commenter described an allegedly similar experience involving their own mother. The person claimed that a Nintendo Switch game and controllers disappeared after using College HUNKS to deliver furniture purchased through Facebook Marketplace.
The commenter said a police report was eventually filed and alleged that they later learned some movers had been stealing small valuables from customers for more than a year.
Those claims were made by an individual commenter and have not been independently verified.
Another viewer specifically raised concerns about Stanczak’s allegation that a mover filmed her mother.
“A hired mover explicitly taking photos and videos of a vulnerable person moving into a new home? Honestly seems dangerous and has to violate some sort of privacy clause,” the commenter wrote.
Another viewer wrote:
“We live in a world where men are more disgusted by unopened pads than treating women like s—,”
The comments demonstrate how quickly the allegations resonated with TikTok audiences, but reactions and stories posted by individual viewers do not independently establish the allegations against College HUNKS or its employees.
More Internet Food Fights: Comment sections splitting hard over something small is practically a genre of its own online. For more, read our story on Burger King’s Ice Burger dividing the internet with its Nutella and Biscoff desserts in France.
What We Know About the College HUNKS Pittsburgh Dispute
At the centre of the controversy is Stanczak’s account of what happened during her 79-year-old mother’s move in the Pittsburgh area.
She alleges that one mover refused to handle a box containing her mother’s unopened menstrual products and reacted by calling them “Gross.” She also alleges that the same mover mocked or filmed her mother while the elderly woman was using a walker.
Stanczak separately alleges that another mover verbally abused her, called her a “dumb fat b—-” and threatened to take her mother’s belongings somewhere else.
College HUNKS has acknowledged that a customer experience occurred in Pittsburgh and said the interaction did not meet the standards expected from its team. The company says it apologized, issued a full refund and offered several additional hours of complimentary labor while reviewing the incident and reassessing customer-service training.
At the same time, College HUNKS has not publicly confirmed every allegation made by Stanczak.
Stanczak disputes the company’s claim that complimentary labor was offered and says her family ultimately had to hire another moving service to finish the job.
The separate allegations posted by commenters — including claims involving missing belongings and alleged theft — remain unverified and should not be interpreted as proof of a wider pattern of misconduct.
What is clear is that the Pittsburgh incident has become a significant social-media discussion about customer service, respect for elderly and disabled people, and the responsibilities of workers entering customers’ homes.
For now, the strongest publicly established points are the allegations made by Stanczak and the company’s subsequent acknowledgment that the Pittsburgh customer experience fell short of its standards. The remaining disputed details have not been independently established in full.
More Environmental Warnings Worth Watching: Not every story making the rounds today is about people behaving badly — some are about the planet quietly sending up a flare. For more, read our report on Everest Base Camp’s new environmental warning as human activity adds heat to the glacier.
Disclaimer and Sources
This article is based on a review of the information and reports provided from the following sources. The allegations concerning individual College HUNKS movers are primarily based on statements made by Ashleigh Stanczak and have not been independently established in full. College HUNKS has acknowledged the Pittsburgh customer experience, apologized, confirmed a full refund and described corrective action, but its response does not independently verify every allegation contained in the social-media posts. Claims made by individual TikTok commenters have also not been independently verified and are presented only as allegations.
Sources
- BroBible — Original report
- The Mary Sue — Report on the College HUNKS allegations
- College HUNKS Hauling Junk & Moving — Official Website
- Ashleigh Stanczak (@franizooey) — TikTok
- Original TikTok Video
- College HUNKS Official TikTok
Featured Image Credit: TikTok / @cleanairformom
Leave a Reply