The release of EXO’s 8th full-length album REVERXE comes with a rare opportunity that goes beyond owning music. The Release Commemorative VIDEO CALL EVENT on January 28 offers you a direct, one-on-one moment with an EXO member through a video call. Hosted via muvve, this event blends album purchase with fan interaction, making the buying process part of the experience itself.
This guide walks you through what the event includes, how participation works, and what to keep in mind before you apply.
Understanding the Video Call Event
The event centers on the REVERXE COMPACT Version album. When you apply, you enter a random draw for a 1:1 video call with one of these EXO members: SUHO, CHANYEOL, D.O., KAI, or SEHUN. Winners receive notifications only through the email address used during application, so accuracy matters.
Each applicant must use one set of personal information. Multiple entries under different details may lead to disadvantages, so consistency protects your chances.
Album Purchase and Pricing Overview
The COMPACT version of REVERXE is offered at a discounted price of 16,300 won, reduced from 21,000 won. Shipping applies at a flat fee of 4,000 won through parcel delivery.
Official Link to Join the Event: [0128 VIDEO CALL EVENT] EXO 정규 8집 ‘REVERXE’ (COMPACT Ver.)
If you purchase six or more albums, muvve ships them as one set without duplicate versions whenever stock allows. In some cases, duplicates may still occur depending on availability, and shipments follow the order sequence.
Application Agreements You Must Accept
Before completing your purchase, you confirm several required agreements. These include consent to personal information collection, non cancellation and non refundability of event products, and verification of recipient details. If you are a minor, you also confirm legal representative consent.
Once the application period ends, you cannot modify your information. Refunds or exchanges do not apply to event products, including digital photo cards, since serial numbers are issued immediately upon purchase.
Delivery Timeline and Important Notes
Albums and event items ship in bulk after the event concludes. Delivery begins sequentially and may take up to 30 days, or at least 10 business days excluding weekends and holidays. If you request delivery without the album, only special features ship, and you cannot reverse that choice later.
For international shipping, you must enter your name and address in English and include a valid phone number.
Payment Methods and Cautions
You can pay by credit card or bank transfer. Virtual account payments require deposit confirmation before the sales deadline. If the system does not confirm your deposit in time, your application cancels automatically with no restoration option.
High value card payments may trigger a verification call from your card company. Bank policies may also affect late night deposits, so timing your payment carefully helps avoid issues.
Exchanges, Returns, and After Sales Support
Event products follow strict exchange and return rules. Minor scratches on photo cards or freebies do not qualify for exchange. For defective items, you must provide an unboxing video and submit a request through the 1:1 CS bulletin board.
Refunds process only through the original payment method and may take three to five business days after system approval. For any event related questions, muvve directs you to the COMMUNITY section or email support.
Source: Weverse / EXO Official Notice
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